Refund policy
At Rouge Brands, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
Returns Eligibility
- We accept returns of unopened, unused items in their original packaging within 30 days of delivery.
- For hygiene and safety reasons, we cannot accept returns of opened or used beauty products.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Opened or used beauty/cosmetic products.
- Final Sale or promotional items.
- Gift cards.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery at [hello@rougebrands.com] with your order number and photos. We will arrange a replacement or full refund at no cost to you.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges
At this time, we do not offer direct product exchanges. If you would like a different item, please return your unopened product (if eligible) and place a new order.
How to Initiate a Return
- Contact us at [hello@rougebrands.com] with your order number, reason for return, and photos (if applicable).
- If approved, we will provide you with return instructions.
- Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.